Bruce’s Healthy Dog Treats was created to provide people interested in their pet(s) health and happiness with quality treats are low prices. We supply 100% REAL MEAT treats cheaply for your dog (or cat).
In keeping with this mission, we have made postage as simple and cheap as possible by further discounting our courier prices. If you have an exceptional order (including wholesale and international), please contact us by phone or email to discuss other delivery options.
We use several shipping methods. If you select the AusPost shipping option in the Shopping Cart, their site will return the current AusPost postage fee. The values shown below for Auspost are as of Jan 2018. We have designed the shop to return several postage values (different couriers) we always recommend that you select the lowest postage fee. If we use another courier method your postage fee will not increase.
NOTE - If an order is larger than will fit into a 5 Kg auspost satchel, and delivery area is outside of Greater Melbourne - we are likely to use another courier to keep postage costs reasonable. If your order is over 5 Kg satchel size, and you are unable to provide a NON PO delivery address, we reserve the option to provide a full refund.
ABOUT Virtual weight and Postage costs
Please note that all dog treats postage values are calcualted on a 'Virtual Weight' basis. That is, dense treats will cost less to send as they are more likely to fit into a 3 kg satchel. Extremely light and less dense treats like Beef or lamb cubes are likely to have a much higher virtual weight than their nominal weight. For instance the beef cubes are typically Three times that of their actual weight (they take up three times the space)- and so they have to be sent in larger bags. This is why some auto postage calculated costs can be higher than expected for some treats. You might have selected treats that weight only 2 to 3 Kg, but if they cant fit in the 3 Kg satchels because they are low density, the postage calculation might be for a 5 kg bag or higher.
Your final shipping charges are displayed in your Shopping Cart page. Prices are in Australian Dollars. (Note - we also look forward to enquires from international customers). Healthy Dog Treats will email notify you when your order has been sent. We can send tracking numbers upon request.
FREE SHIPPING INNER WEST MELBOURNE : Postcodes 3015, 3016, 3025 (Newport, Williamstown, Altona North, Spotswood)
FREE SHIPPING AUSTRALIA WIDE : Purchase over $200 of treats (and less than 10 Kg) and Shipping is FREE. NOTE: Free Shipping is Not in conjunction with any other discount offer (eg COUPONS)
Postage costs are calcualted on 'virtual weight' of each treat (the volume including protective pacakging) that a treat takes up. See explanation below.
GREATER MELBOURNE
· Under 3kg = $4.95 (Note our courier, Fastway have an online calculator to confirm if your suburb is within their Greater Melbourne Delivery area). Use To = Melbourne. Weight = (under 3 Kg). Dimensions = 10x20x20 and see if a result for SATCHEL "Sat-Loc-A3" is given.
· 3 - 20 Kg = Maximum of $10.40 (current Auspost value, July 2017)
METRO AUSTRALIA (NON-MELBOURNE)
· Under 3 Kg = $9.95
· 3-5 Kg = $13.95
REGIONAL AUSTRALIA
· Under 3 Kg = $9.95
· 3-5 Kg = $14.95
AUSTRALIA WIDE
· 5-10 Kg = Maximum of $27.95 (less by Auspost option in some Capital city locations).
· > 10 Kg Please contact us.
Please enjoy your dog treat shopping experience ... and feel free to contact us if you have any questions.
DELIVERY TIMES
Please note we recommend allowing 2 to 10 working days (ie excluging weekends) to receive your order from the moment you order. Typically most customers get their oder within 5 working days when they are near a capilal city on the eastern states, however once we send a satchel we both rely on the speed and skill of the couriers which we have little direct control over.
If you have an emergency treat situation and want to pay more money for an express delivery, we can assist you ... our aim is to get you quality treats, affordably as fast as possible ...
Cheers,
Bruce Dwyer